If you exceed your provided allocation, you are billed an overage charge for the additional storage. Genesys provides you with a way to track actual data storage usage and the ability to adjust your retention policy. Genesys Cloud allows data to be retained on its platforms for the term of the Genesys Cloud Agreement with Genesys. If you want to keep screen recordings archived longer than one year, you should move the recordings to your own long-term storage location. After that, screen recordings will be deleted. Note: Screen recording archival is limited to one year. InvoiceĪny overage charge for BYOC Cloud appears on your Genesys Cloud invoice as PV-170-NV-PCBYOC. For more information, see View your billing and usage summary. You can track your BYOC Cloud usage on the Billing & Usage page. If they have 140,000 minutes of BYOC cloud usage, they would exceed their monthly allotment by 40,000 minutes (140,000 – 100,000 = 40,000) and would incur a BYOC Cloud usage charge of $48 USD for that month (40,000 minutes * $0.0012).
This means that if you multiply that by 10, which is the number of 6-second intervals in a minute, then you get the per minute rate of $0.00120. Note: The rate of a 6-second interval is $0.00012. Each tier/type has a specific minutes per month allocation.
#Aws transcribe pricing license
The BYOC Cloud fair use allocation is available for all the Genesys Cloud license tiers and license types. If you exceed the included minutes allocation, you are billed an overage charge per minute per month. Genesys provides you with a way to track actual BYOC Cloud usage. The fair use allocations are provided for your organization by counting the number of billable users of each license type during the period and applying the allowance for each user. Genesys uses this formula to determine the total number of allocated BYOC Cloud minutes for your organization during the period. You can use up to the “fair use” included minutes on a per user per month basis without charge. Further, the API can help customers detect and redact sensitive information such as names, addresses, and credit card information from both call transcripts and audio recordings.Genesys has a fair use policy for BYOC Cloud charges. Using this information, contact center supervisors can better understand customer-agent interactions, identify trending issues, and track performance metrics. The API output is available in your Amazon Simple Storage Service (Amazon S3) bucket in the JSON format. The automated call categorization capability tags conversations based on keywords, phrases, sentiment, and non-talk time.
With Transcribe Call Analytics, companies can get valuable intelligence such as customer and agent sentiment, call drivers, and conversation characteristics such as non-talk time, interruptions, loudness, and talk speed. The API combines powerful speech-to-text and natural language processing (NLP) models that are trained specifically to understand customer service and sales calls. With Transcribe Call Analytics, developers can analyze call recordings to get turn-by-turn call transcripts and actionable insights that can be added into their call applications.
Amazon Transcribe Call Analytics is an ML-powered API for generating highly accurate call transcripts and extracting conversation insights to improve customer experience and agent productivity.
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